fibajee Frequently
Asked Questions

fibajee requires a valid government-issued photo ID to complete KYC. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driver's licence. You will also need to provide a selfie holding the document. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours of submission.

To reset your fibajee password, click the 'Forgot Password' link on the login page and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not see the email, check your spam folder. For further help, contact fibajee support at [email protected].

No. fibajee strictly permits one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you accidentally created two accounts, contact support immediately to merge or close the duplicate before any penalties are applied.

To permanently close your fibajee account, send a written request to [email protected] from your registered email address with the subject line 'Account Closure Request'. Our team will process the request within 48 hours. Any remaining balance in your account will be returned to your verified payment method before closure is finalised.

To deposit via bKash on fibajee, log in to your account, go to the Wallet section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a fibajee bKash merchant number — open your bKash app, complete a Send Money or Payment transaction to that number, and enter the transaction ID on the fibajee deposit page to confirm. Funds typically appear in your fibajee wallet within 5 minutes.

Nagad deposits on fibajee are processed instantly in most cases — your balance updates within 1 to 5 minutes of confirming the transaction. During periods of high traffic, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact fibajee support with your Nagad transaction ID and our team will resolve it promptly.

The minimum deposit amount on fibajee is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum deposit is ৳500. There is no maximum deposit limit enforced by fibajee, though your bank or mobile banking provider may impose their own daily transaction caps.

The minimum withdrawal amount on fibajee is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold cannot be processed. To request a withdrawal, ensure your KYC verification is complete, navigate to the Wallet section, select your preferred method, and enter the amount.

fibajee processes withdrawal requests within 1 to 3 business hours for verified accounts using bKash, Nagad, or Rocket. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or City Bank typically take 1 to 2 business days. Withdrawals placed outside Bangladesh Standard Time (BST, UTC+6) business hours will be queued and processed on the next business day.

fibajee does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges as per their standard fee schedule. fibajee has no control over these external fees, so we recommend checking your provider's current fee structure before transacting.

In most cases, fibajee requires withdrawals to be made to the same payment method used for the original deposit — this is a standard anti-fraud and anti-money-laundering requirement. If your original deposit method is no longer available, contact fibajee support, who will guide you through an alternative withdrawal process subject to additional identity verification.

fibajee offers pre-match and live in-play betting on cricket matches worldwide, including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. To place a bet, navigate to the Cricket section, select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet slip. Winnings are credited to your fibajee wallet immediately after the match result is settled.

fibajee covers a wide range of betting markets for Bangladesh Premier League (BPL) matches. Available markets include match winner, toss winner, total runs over/under, top batsman, top bowler, player of the match, first wicket method, and live ball-by-ball in-play markets. Market availability may vary by match and fixture status — check the Cricket section for the full list of available markets per game.

Yes. fibajee's live casino section features real-time table games streamed by leading providers including Evolution Gaming and Ezugi. Games available include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, and Lightning Dice. All live games are accessible on mobile and desktop, and many tables offer BDT betting minimums suited to Bangladeshi players.

Yes. fibajee is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open fibajee.net in your mobile browser (Chrome, Firefox, Safari, or any modern browser), log in, and enjoy the full range of games including slots, live casino, and cricket betting. The mobile experience is designed to match the desktop in terms of features and performance.

Return to Player (RTP) percentages on fibajee slots vary by game and provider. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP for each slot is displayed in the game's information panel before you play. fibajee does not alter the RTP settings provided by the certified game studios — all games run on certified random number generators (RNGs).

All games on fibajee are supplied by certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider's RNG is independently tested and certified by recognised third-party testing laboratories before games are released on the platform. fibajee does not host any in-house developed games — every title runs on the provider's certified software, ensuring outcomes are genuinely random and cannot be manipulated.

fibajee offers a welcome bonus to newly registered players who make their first deposit. Bonus details including the match percentage and maximum bonus amount are displayed on the promotions page at the time of your first deposit. Welcome bonuses at fibajee are subject to wagering requirements — you must wager the bonus amount a set number of times before the resulting winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw winnings generated from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawal is permitted. On fibajee, wagering progress is tracked in your account's bonus section and updates in real time.

Yes. All fibajee bonuses carry an expiry period, which is stated in the specific bonus terms at the time of activation. If the wagering requirements are not completed within the stated timeframe, the bonus and any associated winnings are automatically removed from your account. fibajee sends reminder notifications before a bonus expires so you have the opportunity to complete the requirements in time.

Yes. fibajee operates a VIP program that rewards consistent, active players with tiered benefits. As you progress through VIP levels, you unlock perks including higher withdrawal limits, personalised bonuses, faster withdrawal processing, a dedicated account manager, and exclusive access to VIP-only promotions. VIP status is based on betting volume and activity — visit the VIP section of fibajee for full tier details.

Yes. fibajee bonuses apply regardless of which supported payment method you use to deposit — including Rocket, Upay, bKash, Nagad, and bank transfer. The bonus is tied to your account and deposit amount, not to the specific payment channel. Always check the active promotion terms on the fibajee promotions page before depositing to confirm eligibility conditions and any minimum deposit thresholds required to trigger the bonus.

fibajee uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial and personal information is stored securely and is never sold or shared with unauthorised third parties. fibajee's games are provided by certified studios running audited RNGs, ensuring fair outcomes. We also enforce strict KYC and AML procedures to maintain a safe and trustworthy platform for all players.

fibajee operates as an online betting and casino platform accessible to adult players in Bangladesh. We do not make specific claims about local licensing status, as online gambling regulation in Bangladesh is complex and evolving. fibajee is committed to operating transparently, responsibly, and with the highest standards of player protection. Players are encouraged to review their own local laws before registering.

The minimum age to register and play on fibajee is 18 years. fibajee strictly enforces this policy through identity verification at registration and during the KYC process. Any account found to belong to a person under 18 will be immediately closed and all deposits returned. fibajee has zero tolerance for underage gambling under any circumstances.

To self-exclude from fibajee, contact our support team at [email protected] with the subject line 'Self-Exclusion Request' and your preferred exclusion duration (1 week, 1 month, 6 months, or permanent). Your account will be locked within 24 hours of the request, all marketing will stop immediately, and your balance will be held securely for the duration. fibajee takes responsible gaming seriously and will never discourage a self-exclusion request.

Yes. fibajee allows players to set daily, weekly, or monthly deposit limits on their accounts as a responsible gaming tool. To activate a limit, contact support at [email protected] or use the account settings section if the option is available there. Deposit limits take effect immediately once set. Increasing a limit requires a mandatory 7-day cooling-off period before it comes into force — decreases apply right away.

If you believe gambling is negatively affecting your life, fibajee strongly encourages you to seek support immediately. You can contact fibajee's support team at [email protected] to activate self-exclusion or a cooling-off period at no cost. For independent professional help, international resources such as Gamblers Anonymous (gamblersanonymous.org), GamCare (gamcare.org.uk), and BeGambleAware (begambleaware.org) offer free, confidential support accessible from Bangladesh. You are not alone, and help is available 24/7.