Responsible Gaming
at fibajee —
Play Smart, Stay Safe

fibajee was built with the belief that gambling should be a form of entertainment — not a source of financial stress, relationship harm, or psychological distress. We take our duty of care to Bangladesh players seriously, and responsible gaming is not an afterthought at fibajee; it is a foundational part of how we operate.

Every fibajee account comes with access to a full suite of player protection tools, described throughout this page. These tools are free to use, easy to activate, and designed to give you genuine control over your gambling activity. We actively monitor account behaviour for signs of problematic patterns and will reach out proactively if our systems detect unusual activity that warrants attention.

fibajee firmly believes that gambling must remain voluntary and within each player's personal and financial means. We will never use aggressive tactics to encourage players who have indicated they wish to take a break, and we will never market to players who have self-excluded. Our responsible gaming commitments apply equally to all players, regardless of their status or loyalty tier.

fibajee is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or place any bet or wager on fibajee.net. This age restriction is enforced rigorously and without exception.

2.1 Age Verification at Registration

During the registration process, all players are required to declare that they are 18 years of age or older. fibajee's KYC (Know Your Customer) process requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — that confirms their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending verification or permanently closed.

2.2 What Happens If Underage Access Is Suspected

If fibajee has reasonable grounds to believe that an account is being operated by or on behalf of a person under the age of 18, we will immediately suspend the account, freeze any funds held within it, and conduct a thorough identity review. Any deposits made by an underage player will be returned to the original payment method, and no winnings generated during the underage period will be paid out.

2.3 Ongoing Age and Identity Checks

Age verification does not end at registration. fibajee reserves the right to request updated identity documentation at any point during a player's account lifetime, particularly before processing large withdrawals or when account behaviour raises a compliance flag. Players who fail to provide satisfactory documentation within the requested timeframe will have their withdrawal rights suspended until the check is resolved.

Self-exclusion is one of the most powerful responsible gaming tools available to fibajee players. It allows you to voluntarily lock yourself out of your fibajee account for a defined period, or permanently, when you feel that gambling is no longer a healthy activity for you.

3.1 How to Self-Exclude

To activate self-exclusion, contact fibajee's support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion duration. Our team will process your request within 24 hours and confirm activation. During the exclusion period:

• Your account will be locked and inaccessible for login;
• All pending promotional offers and bonuses will be voided;
• You will be removed from all marketing mailing lists immediately;
• Any remaining balance in your account will be held securely and returned to you upon the expiry of your exclusion (for temporary exclusions) or upon written request (for permanent exclusions).

3.2 Exclusion Durations

3.3 Cooling-Off Period

If you request a temporary self-exclusion and later wish to reopen your account before the exclusion period has ended, fibajee will apply a mandatory 7-day cooling-off reflection period before any reactivation can take place. This is designed to prevent impulsive decisions made during moments of distress. For permanent self-exclusion, there is no reactivation pathway — a new account cannot be created, and any attempt to do so will result in the new account being immediately closed.

Managing how much money you deposit into your fibajee account is one of the most effective ways to keep gambling within a budget you are comfortable with. fibajee provides flexible, easy-to-configure deposit and loss limits that you can adjust from within your account settings or by contacting our support team.

4.1 Available Limit Types

4.2 Changing Your Limits

You may decrease any active limit at any time, and the change takes effect immediately. Requests to increase a limit or remove one entirely are subject to a mandatory 7-day waiting period before the change is applied. This delay is intentional — it gives you time to reconsider whether an increase is truly in your best interest, particularly if the request was made impulsively after a losing session.

Time can pass quickly when you are engaged in live casino games, cricket betting, or spinning slots. fibajee's session time controls are designed to keep you aware of how long you have been playing and to give you the option to set firm session limits that automatically end your play when reached.

5.1 Session Duration Alerts

Enable session duration alerts in your account settings to receive an on-screen notification after a set period of continuous play. You can choose intervals of 30 minutes, 1 hour, 2 hours, or a custom duration. The alert displays your total session time and your net win/loss for the session, giving you a clear picture of your current gambling activity before you decide whether to continue.

5.2 Session Limits

In addition to alerts, you can configure a hard session limit that automatically logs you out of fibajee after a defined period of continuous play. Once the limit is reached, you will receive a session summary showing total time played, total wagered, and your net outcome. A mandatory cooling-off window of at least 30 minutes applies before you can log back in, to encourage a genuine break from gambling.

5.3 Take a Break Feature

The "Take a Break" feature allows you to temporarily suspend your fibajee account for a short period — from 24 hours up to 6 weeks — without committing to a full self-exclusion. During a break, your account is inaccessible, and you will not receive any marketing messages. At the end of your chosen break period, your account reactivates automatically unless you choose to extend the break or convert it to a full self-exclusion.

Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually and can be difficult to recognise from the inside. fibajee encourages all players to periodically ask themselves the following questions honestly. If you answer "yes" to several of these questions, it may be time to use one of fibajee's protective tools or to seek external support.

6.1 How fibajee Monitors for Problem Gambling Indicators

fibajee's systems continuously analyse player account data for behavioural patterns associated with problem gambling. These include sudden significant increases in deposit frequency or volume, extended uninterrupted sessions, rapid consecutive deposits after losses, repeated failed withdrawal cancellations, and a shift toward higher-risk game types. When these patterns are detected, our responsible gaming team may contact you by email or in-app message to check in and provide information about available support tools. This outreach is offered with care and without judgment.

If you believe gambling is becoming a problem for you or someone you know, reaching out for support is the most important step you can take. fibajee's own support team is available 24/7 and can activate protective tools on your account immediately upon request. We can also provide guidance on accessing external professional support services.

7.1 Contact fibajee's Responsible Gaming Team

To speak with a member of fibajee's responsible gaming team, or to request activation of any protective tool on your account, please contact us using the details below:

7.2 External Support Organisations

fibajee encourages players who are struggling with problem gambling to seek professional help from qualified organisations. While the following resources are primarily international, their guidance, self-assessment tools, and counselling services are accessible to players in Bangladesh:

Preventing access by persons under the age of 18 is one of fibajee's most serious obligations. We operate a strict age verification process at registration and have a zero-tolerance policy toward underage gambling. However, we also recognise that technology alone cannot fully prevent a determined minor from attempting to access online gambling platforms, which is why we strongly encourage parents and guardians to take active steps to protect young people in their households.

8.1 Parental Controls and Filtering Software

If you share a device or home network with anyone under the age of 18, we strongly recommend installing parental control or content filtering software that blocks access to gambling websites. The following tools are widely used and effective:

• Net Nanny — Comprehensive parental control software available for Windows, macOS, Android, and iOS devices, with gambling category blocking built in.
• Qustodio — Cross-platform family safety software with detailed activity reporting and category-based website blocking, including gambling sites.
• Google Family Link — Free tool from Google that allows parents to monitor and restrict content accessible on Android devices used by children.
• Router-level filtering — Many modern home routers allow you to set up content category blocks at the network level, preventing access from all devices on your home Wi-Fi, including smart TVs and gaming consoles.

8.2 Keeping Your Account Secure

If you have a fibajee account and share devices with younger family members, please ensure that:

• You always log out of your fibajee account when you have finished a session and do not leave it open in a browser tab;
• You do not save your fibajee username or password in a shared browser's autofill settings;
• You do not share your fibajee login credentials with anyone, including adult family members;
• You use a strong, unique password for your fibajee account that cannot be easily guessed by household members.

8.3 Reporting Underage Access

If you have reason to believe that a person under 18 has accessed or is currently using a fibajee account — whether their own or another person's — please report this to fibajee immediately at [email protected] with the subject line "Underage Access Report". fibajee will investigate all such reports with the highest priority and take immediate protective action where warranted.