fibajee Privacy Policy
— Your Data, Protected

fibajee collects personal information about you when you interact with fibajee.net in the following ways. We have categorised the types of data we collect to make it easier to understand what information we hold and why.

1.1 Information You Provide Directly

When you register an account on fibajee.net, you voluntarily provide us with personal information that is necessary to create and operate your account. This includes:

• Identity data: Full legal name, date of birth, and national identity information;
• Contact data: Email address and mobile phone number (used for account verification and communication);
• Authentication data: Username and password (passwords are stored in hashed form and are never accessible in plain text by fibajee staff);
• Payment data: Mobile wallet identifiers (such as your bKash, Nagad, or Rocket account number) and bank account references used for deposit and withdrawal processing. We do not store full card numbers or banking passwords;
• Verification documents: Copies of identity documents such as your National Identity Card (NID), passport, or driver's licence, and proof of address, submitted in connection with our Know Your Customer (KYC) process.

You may also provide us with information when you contact our customer support team by email or live chat, when you participate in a promotion or survey, or when you submit feedback about fibajee's services.

1.2 Information Collected Automatically

When you visit fibajee.net, our systems automatically collect certain technical information about your device, connection, and browsing behaviour. This includes:

1.3 Information From Third Parties

In limited circumstances, fibajee may receive information about you from third parties. This occurs when:

• Payment service providers (such as bKash or Nagad) confirm the status of a transaction;
• Identity verification services return a result in connection with our KYC process;
• Fraud prevention databases flag a potential risk associated with your account or payment method;
• A responsible gaming self-exclusion register notifies fibajee that you are enrolled in a multi-operator exclusion scheme.

Any third-party data received is handled with the same level of care and security as data you provide directly, and is used only for the purposes outlined in this Privacy Policy.

fibajee processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) the performance of our contract with you as a registered player, (b) compliance with legal obligations applicable to fibajee, (c) our legitimate interests in operating a safe and sustainable gaming platform, and (d) your explicit consent where required.

2.1 Account Management and Service Delivery

The core purpose for which we process your personal data is to deliver fibajee's gaming and sports betting services to you. This includes creating and maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, settling bets and recording game outcomes, and providing customer support when you contact us.

2.2 Identity Verification and KYC

We are required to verify the identity and age of our players. Your identity data and verification documents are processed to confirm that you meet the minimum age requirement of 18 years, that the payment methods you use are registered in your own name, and to fulfil fibajee's anti-money laundering (AML) obligations. KYC data is handled with strict access controls and is retained only for as long as required by applicable law.

2.3 Fraud Prevention and Security

fibajee processes connection data, device data, and behavioural data to detect and prevent fraudulent activity, including the creation of duplicate accounts, the use of automated betting systems, the exploitation of bonus promotions, and payment fraud. This processing is carried out on the basis of fibajee's legitimate interest in protecting the integrity of its platform and the security of all players.

2.4 Responsible Gaming Monitoring

fibajee uses your usage data and transaction history to monitor for signs of problematic gambling behaviour, such as significant increases in bet frequency or deposit volume, extended playing sessions, or patterns associated with chasing losses. Where such patterns are identified, fibajee may reach out to you proactively with responsible gaming information or temporarily restrict your account. For full details, please review our Responsible Gaming page.

2.5 Communications and Promotions

fibajee uses your contact data to send you transactional communications such as deposit confirmations, withdrawal notifications, account verification requests, and security alerts. These communications are essential to the operation of your account and cannot be opted out of.

With your consent, fibajee may also send you promotional communications about bonuses, seasonal campaigns (such as Eid or Pohela Boishakh promotions), new game launches, and special cricket betting events including BPL and T20 World Cup offers. You may withdraw your consent to promotional communications at any time by contacting [email protected] or updating your account communication preferences.

2.6 Legal Compliance and Dispute Resolution

fibajee retains certain categories of personal and transactional data to comply with legal obligations, including financial record-keeping requirements, AML reporting obligations, and the ability to resolve player disputes and complaints. This data is retained for the periods specified in Section 5 of this Privacy Policy.

fibajee does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to protect your data to the same standard as fibajee.

3.1 Payment Service Providers

To process your deposits and withdrawals, fibajee must share relevant financial and identity data with the payment service providers you select. These include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, and BRAC Bank. Each provider operates under its own privacy policy and processes your data only to the extent necessary to complete your requested transaction.

3.2 Game Software Providers

fibajee partners with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino games and live dealer experiences. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) solely to load and operate games within fibajee's platform. They do not receive your full name, email address, or payment details.

3.3 Identity Verification and Fraud Prevention Services

fibajee uses third-party KYC and fraud prevention services to assist with identity verification and to screen accounts against relevant risk databases. These services process your identity documents and verification data on fibajee's behalf under strict data processing agreements.

3.4 Legal and Regulatory Disclosure

fibajee may be required to disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. fibajee will disclose only the minimum amount of data required to satisfy the legal obligation.

3.5 Business Transfers

In the event that fibajee undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and ensure that the receiving entity agrees to honour this Privacy Policy.

fibajee uses cookies and similar technologies (such as local storage and session tokens) on fibajee.net. A cookie is a small text file placed on your device by a website. Cookies serve a variety of purposes, ranging from keeping you logged in to helping us understand how players navigate the site.

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

Game studio software loaded within fibajee's platform (such as live casino streams provided by Evolution Gaming) may set their own first-party cookies within an isolated iframe environment. These cookies are governed by the respective studio's own privacy policy and are used only to maintain game session state. fibajee does not use third-party advertising cookies or cross-site tracking pixels.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please be aware that disabling strictly necessary cookies will prevent fibajee.net from functioning correctly — in particular, you will not be able to maintain a logged-in session. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

fibajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold:

At the end of the applicable retention period, fibajee will securely delete or anonymise the relevant data so that it can no longer be associated with your identity. Data that is required to be retained by law will be stored in a restricted-access archive environment and will not be used for any active processing purpose.

5.1 Account Closure and Data Deletion Requests

If you close your fibajee account and request deletion of your personal data, we will process your request within 30 days. Please note that certain data cannot be deleted ahead of the retention periods specified above due to legal obligations. We will inform you clearly which data we are legally required to retain and for how long when we respond to your deletion request. Requests should be submitted in writing to [email protected] with the subject line "Data Deletion Request".

fibajee respects your rights over your personal data. The following rights are available to all registered players on fibajee.net. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 working days and provide a substantive response within 30 days.

6.1 Right of Access

You have the right to request a copy of all personal data that fibajee holds about you. We will provide this in a structured, commonly used, machine-readable format. There is no charge for a standard access request, although we reserve the right to apply a reasonable administrative fee for manifestly excessive or repetitive requests.

6.2 Right to Rectification

If any personal data fibajee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information (such as your contact email or phone number) directly from within your account settings. For corrections to identity or KYC data, please contact our support team.

6.3 Right to Erasure

You may request that fibajee deletes your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you have withdrawn consent and there is no other lawful basis for processing; or (c) the data has been processed unlawfully. As noted in Section 5, some data must be retained for legal compliance reasons and cannot be erased on request ahead of those periods.

6.4 Right to Restrict Processing

You may request that fibajee restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while you await the outcome of an objection to processing. During a processing restriction, fibajee will continue to store the data but will not actively process it for other purposes.

6.5 Right to Data Portability

Where fibajee processes your personal data on the basis of your consent or for the performance of our contract with you, and that processing is carried out by automated means, you have the right to receive a copy of your data in a portable format so that it may be transferred to another service provider of your choosing.

6.6 Right to Object

You have the right to object to fibajee's processing of your personal data where that processing is based on fibajee's legitimate interests. If you object, fibajee will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

6.7 Right to Withdraw Consent

Where fibajee processes your data on the basis of your explicit consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact [email protected] or update your communication preferences in your account settings.

fibajee implements a layered approach to data security, combining technical controls, organisational policies, and ongoing staff training to protect the personal data of our players. While no digital system can guarantee absolute security, fibajee takes the following measures to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your data.

7.1 Technical Security Measures

• TLS/SSL encryption: All data in transit between your browser and fibajee's servers is encrypted using TLS 1.2 or higher;
• Encrypted data at rest: Sensitive personal data, including identity documents and payment references, is encrypted at rest using AES-256 encryption;
• Password hashing: Account passwords are stored using a strong one-way cryptographic hash function. fibajee staff cannot retrieve your plain-text password under any circumstances;
• Two-factor authentication (2FA): fibajee supports 2FA on all player accounts. We strongly recommend enabling this feature to protect your account;
• Firewalls and intrusion detection: fibajee's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring;
• Regular security audits: fibajee conducts periodic security assessments and penetration testing of its platform to identify and remediate vulnerabilities proactively.

7.2 Organisational Security Measures

Access to personal data within fibajee is restricted on a strict need-to-know basis. Only authorised staff who require access to personal data to perform their specific job functions are granted that access. All staff with access to personal data undergo data protection training and are bound by contractual confidentiality obligations. Access logs are maintained and reviewed regularly.

7.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fibajee will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach. Notification will be sent to the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, and the steps fibajee is taking to address the incident.

7.4 Your Role in Data Security

fibajee's security measures are most effective when complemented by responsible account management on your part. We encourage you to use a strong, unique password for your fibajee account, enable two-factor authentication, log out of your account on shared devices, never share your login credentials with any third party, and report any suspicious account activity to support@fibajee. net immediately.

If you have any questions, concerns, or requests relating to this Privacy Policy or fibajee's data processing practices, please contact our data protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

8.1 How to Contact Us

You may reach fibajee's data protection team by email at [email protected] with the subject line "Privacy Enquiry". Our support team is available 24/7, with English and Bengali-speaking agents ready to assist. Please include your registered username and a clear description of your enquiry so we can direct your request to the appropriate team without delay.

8.2 Updates to This Privacy Policy

fibajee reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by email and by displaying a prominent notice on fibajee.net for a period of at least 14 days before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version of the Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how fibajee protects your data. Your continued use of fibajee.net after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

For archived versions of previous Privacy Policies, or if you have a specific question about a change that was made, please contact us at [email protected] and we will be happy to provide clarification.

8.3 Complaints

If you are not satisfied with fibajee's response to a privacy rights request or data protection concern, you have the right to escalate your complaint. fibajee encourages players to first raise the matter directly with our support team so that we have the opportunity to resolve the issue. If after doing so you remain dissatisfied, you may escalate the matter to an appropriate supervisory authority or consumer protection body in your jurisdiction.